Frequently asked questions.

 

I want in! How do I join the Home Grain Bakery rewards program?

Simply jump online and visit the loyalty program tab on our website: www.homegrainbakery.com.au

Alternatively, head in to any one of our three bakeries at Aldinga, McLaren Flat or Middleton and create a Home Grain Bakery customer account at the front counter.

 

How do I earn loyalty points?

Earn 1 point for every whole dollar you spend in-store*.

*excluding sale items, special promotions or discounted products

Each and every time you head into one of our bakeries and make a purchase, your points balance will be updated and you’ll receive an email with your updated balance.

Plus, you can earn extra points simply by sharing the love! Following us on Instagram or Facebook and referring others to do the same will earn you points to spend on any of our delicious fare in-store.

 

How do I check my loyalty points balance and redeem rewards?

Each time you make a purchase, your points balance will be updated and you’ll receive an email letting you know. You can check your points balance and rewards by clicking on the link provided in this email.

Alternatively, phone or visit any one of our bakeries & our friendly staff would be happy to provide you with this information.

 

How do I use my rewards?

Points are redeemable for items as listed in your loyalty account.

Currently, for every 50 points you earn, you can receive a $5 voucher, OR if you allow them to accrue (for up to 12 months*), once you’ve earned 200 points, you can receive a $25 voucher.

Vouchers are able to be redeemed in any one of our three bakeries in Aldinga, McLaren Flat or Middleton. Simply let our staff know when you come to the counter to pay, and inform them you’d like to use your points.

*You can save your points for up to 12 months to spend in any one of our three bakeries in Aldinga, McLaren Flat or Middleton. Points will expire on a 12-month rolling basis from date of earning.

Please remember though, that points cannot be used as a part-payment. They are only able to be redeemed on a whole item once enough have been accumulated to cover the full cost of said item.

 

Can I update my personal details?

Home Grain Bakery loyalty program members can find, update and change their contact details, by providing the new information in-person at any one of our bakery sites.